Return & Refund Policy
Return & Refund Policy
Last updated: January 13, 2026
At Tippzi Nails, we want you to love your purchase! If you're not completely satisfied, we're here to help.
Our 14 Day Return Policy
We accept returns of unopened and unused products within 14 days of your purchase date.
Eligible for Return:
- Unopened press-on nail sets in original packaging
- Unused accessories and tools
- Products in resalable condition
- Items with original tags and packaging intact
Not Eligible for Return:
Due to hygiene and health regulations, we cannot accept returns of:
- Opened press-on nail sets
- Used or worn nails
- Products with broken seals or damaged packaging
- Sale or clearance items (unless faulty)
- Gift cards or digital products
How to Return an Item
Step 1: Contact Us
Email us at hello@tippzinails.com within 30 days of receiving your order with:
- Your order number
- The item(s) you wish to return
- Reason for return
- Photos of the unopened product (if applicable)
Step 2: Receive Return Authorization
We'll review your request and send you return instructions and a Return Authorization (RA) number within 1-2 business days.
Step 3: Ship Your Return
Pack your item securely in its original packaging and ship it to the address provided. Please include your RA number on the package.
Important: Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.
Step 4: Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation when your refund has been issued.
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Card: 5-10 business days (depending on your bank)
- PayPal: 3-5 business days
- Other payment methods: As per the provider's processing time
Please note: Original shipping costs are non-refundable unless the return is due to our error or a faulty product.
Exchanges
We're happy to exchange unopened items for a different design or product within 30 days of purchase.
To request an exchange:
- Contact us with your order number and the item you'd like to exchange
- We'll provide exchange instructions
- Ship the original item back to us
- Once received, we'll send your replacement item
If there's a price difference, we'll either refund the difference or send a payment request for the additional amount.
Faulty or Damaged Products
If you receive a faulty or damaged product, we'll make it right!
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged/faulty product
- Description of the issue
We'll arrange for a replacement or full refund (including shipping costs) as quickly as possible. You won't need to return faulty items unless we specifically request it.
Wrong Item Received
If we sent you the wrong item, we sincerely apologize! Contact us immediately and we'll:
- Send you the correct item at no additional cost
- Provide a prepaid return label for the incorrect item
- Process this as a priority
Cancellations
You can cancel your order within 24 hours of placing it for a full refund, as long as it hasn't been dispatched.
To cancel, email us immediately at hello@tippzinails.com with your order number and "CANCEL ORDER" in the subject line.
Once an order has been dispatched, our standard return policy applies.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or payment provider again
- Contact your bank or credit card company (processing can take time)
- Contact us at hello@tippzinails.com if you still haven't received it
Store Credit
If you prefer, we can issue store credit instead of a refund. Store credit:
- Never expires
- Can be used on any future purchase
- Will be issued as a discount code sent to your email
Questions?
If you have any questions about returns, refunds, or exchanges, please contact us. We're here to ensure you have a great experience with Tippzi Nails!