Shipping Policy
Shipping Policy
Last updated: January 13, 2026
Shipping Within Australia
We currently ship to all states and territories within Australia. We're working on expanding internationally – stay tuned!
Processing Time
Orders are processed and dispatched within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
You'll receive a confirmation email when your order is placed, and a shipping confirmation with tracking information once your order has been dispatched.
Delivery Times
Once your order has been dispatched, estimated delivery times are:
- Western Australia (Metro): 2-4 business days
- Western Australia (Regional): 3-7 business days
- Eastern States (NSW, VIC, QLD, ACT): 3-7 business days
- South Australia & Tasmania: 4-8 business days
- Northern Territory: 5-10 business days
- Remote Areas: 7-14 business days
Please note: These are estimated timeframes and may vary during peak periods, public holidays, or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer:
- Standard Shipping: Calculated at checkout
- Express Shipping: Available for faster delivery (where available)
- FREE SHIPPING: On orders over $100 AUD within Australia
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your parcel using this number or by logging into your account and viewing your order history.
If you haven't received tracking information within 3 business days of placing your order, please contact us.
Delivery Issues
Lost or Stolen Packages
While rare, if your tracking shows your order as delivered but you haven't received it, please:
- Check with neighbors or household members
- Look around your property (safe places, mailbox, etc.)
- Contact us within 48 hours with your order number
We'll work with you and the courier to resolve the issue. Please note that Tippzi Nails is not responsible for packages marked as delivered by the courier.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged packaging and products
- Description of the damage
We'll arrange a replacement or refund as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. If you need to update your address after placing an order, contact us immediately. Once an order has been dispatched, we cannot change the delivery address.
Orders returned to us due to an incorrect address provided by the customer may be subject to additional shipping fees for re-dispatch.
PO Boxes & Parcel Lockers
We can ship to PO Boxes and Australia Post Parcel Lockers. Please ensure you provide complete and accurate details at checkout.
Customs & Duties (International - Coming Soon)
We're currently working on international shipping options. When available, international customers will be responsible for any customs duties, taxes, or fees imposed by their country.
Peak Periods
During busy periods (such as sales events, holidays, or promotional campaigns), processing and delivery times may be extended. We'll do our best to keep you updated on any delays.
Questions?
If you have any questions about shipping or your order, please don't hesitate to contact us. We're here to help!